Shipping & Delivery Policy

Last Updated: November 13, 2026

At Zaqveth, we aim to make delivery arrangements clear and straightforward. This policy explains where we ship, the available shipping services, applicable fees, order processing times, tracking procedures, and how we handle delivery problems.

Zaqveth is operated by Guangzhou Tengyue Electronics Co., Ltd.

1. Shipping Destinations

We currently offer delivery to customers located in the United States.

Available shipping services and charges depend on the delivery address and products ordered.

The available options and applicable costs will be displayed during checkout.

Before placing an order, please verify that your shipping details are complete and accurate, including your street address, apartment or unit number, city, state, and ZIP code.

2. Available Shipping Methods and Fees

The following delivery arrangements apply to orders shipped within the United States.

Standard Shipping

  • Shipping Fee: $5.99 USD.

  • Estimated Delivery: 10–15 business days after dispatch.

Free Shipping

  • Qualification: Orders totaling $29.00 USD or more.

  • Shipping Fee: Free.

  • Estimated Delivery: 10–15 business days after dispatch.

Orders below $29.00 USD do not qualify for free standard shipping and are subject to the $5.99 USD Standard Shipping charge.

Expedited Shipping

  • Shipping Fee: $20.00 USD.

  • Estimated Delivery: 1–2 business days after dispatch.

Expedited Shipping is an optional paid service and must be selected during checkout.

It is separate from the free standard shipping offer.

Please review your selected shipping service and the final order total before completing payment.

3. Order Processing and Preparation

Most paid orders are processed within 1–3 business days after payment confirmation.

During this period, we verify the order, prepare the products, arrange packaging, and coordinate dispatch.

Please note that order processing time is separate from the estimated delivery period.

Weekends and applicable public holidays are not included in business-day calculations.

If an inventory or operational issue affects the expected dispatch schedule, we will contact you with an update and explain the available arrangements.

4. Estimated Delivery Schedule

The following table summarizes our usual processing and delivery estimates.

Delivery Service Processing Time Transit Time After Dispatch
Standard Shipping 1–3 business days 10–15 business days
Free Shipping 1–3 business days 10–15 business days
Expedited Shipping 1–3 business days 1–2 business days

Delivery estimates begin after the order has been dispatched.

These timeframes are estimates rather than guaranteed arrival dates.

Weather conditions, carrier capacity, public holidays, customs procedures where applicable, and local delivery circumstances may affect arrival times.

5. Order Fulfillment Locations

Depending on inventory availability and fulfillment arrangements, orders may be prepared by our own facilities or by third-party fulfillment partners.

The location from which your parcel is dispatched may differ from our registered business address.

Although we currently serve customers in the United States, this does not mean every order is necessarily shipped from a warehouse within the United States.

6. Shipping Confirmation and Tracking

After your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Please allow some time for the carrier to register the parcel and activate its tracking record.

If you have not received a shipping confirmation or your tracking information has not changed for an extended period, contact service@zaqveth.com.

To help us locate your shipment, please provide:

  • Your order number.

  • The email address used at checkout.

  • Your tracking number, if available.

7. Shipping Address Corrections

If you notice an error in your delivery details after placing an order, please contact us immediately.

We will check whether the address can be corrected before dispatch.

However, updates cannot be guaranteed after fulfillment preparation has started or the parcel has been handed to the carrier.

If an unsuccessful delivery results from inaccurate information supplied by the customer, we will review the situation and explain the available options and any applicable additional charges before proceeding.

Customers will not be charged extra shipping fees for delivery problems caused by our own addressing or fulfillment mistakes.

8. Delayed Deliveries

If your parcel has not arrived within the estimated delivery period, please email service@zaqveth.com with your order and tracking details.

Our team will review the available shipping records and contact the carrier or fulfillment partner when necessary.

We will assist with the investigation and explain the appropriate next steps if delivery has been delayed or cannot be completed.

9. Lost or Missing Shipments

If tracking information indicates that a shipment may have been lost, or the parcel has stopped moving for an unusually long period, please notify our customer support team.

We will investigate the matter with the relevant carrier or fulfillment partner.

If the shipment is confirmed lost during transit, we will arrange a suitable replacement or refund without additional cost to the customer.

For an approved full-order refund resulting from a confirmed lost shipment, any original shipping charge paid will also be refunded.

10. Tracking Shows Delivered but No Parcel Was Received

If the tracking page indicates that your package was delivered but you cannot locate it, we recommend checking:

  • Your mailbox, front entrance, porch, or other delivery areas.

  • Your building's reception desk or parcel room.

  • Whether a household member or neighbor accepted the delivery.

  • Any delivery notice or photograph supplied by the carrier.

If the package is still missing, contact us with your order number and tracking information.

We will review the available delivery records and help investigate the situation.

A carrier's "Delivered" scan alone will not automatically prevent us from reviewing your inquiry.

11. Damaged Parcels and Products

If your package or an outdoor product arrives damaged, please contact us as soon as reasonably possible.

Provide your order number, a description of the damage, and photographs of the product and packaging where available.

We will review the issue and offer an appropriate solution, such as a replacement, refund, or return arrangement, without additional cost to you.

If returning the product is necessary, we will arrange or cover the required return shipping.

If photographs are unavailable, please contact us to discuss another reasonable way to review your concern.

12. Refused and Undeliverable Deliveries

If a package is refused or returned to the fulfillment provider as undeliverable, please contact our support team.

We will review why delivery was unsuccessful and explain the available options.

Where a failed delivery results from incorrect customer-provided information or a refusal unrelated to a product or service issue, additional shipping or return expenses may be the customer's responsibility.

Any applicable costs or refund adjustments will be explained before an arrangement is made.

If the problem is caused by our fulfillment error or a carrier issue, we will provide an appropriate resolution based on the circumstances.

Refusing a delivery does not automatically initiate a return or refund. Please contact us and follow the procedures described in our Return & Refund Policy.

13. Order Cancellations, Returns, and Refunds

If you want to cancel an order, please contact us as soon as possible so we can check whether dispatch can still be stopped.

When a cancellation is successfully confirmed before dispatch:

  • No cancellation fee will apply.

  • The full amount paid will be refunded.

  • Any original shipping charge paid will be included.

After dispatch, eligible return requests may be submitted within 90 calendar days after delivery, subject to our Return & Refund Policy.

Approved refunds are generally processed within 5–10 business days:

  • Following confirmation of a successful cancellation.

  • After an approved return has been received and inspected.

  • After approval of a refund that does not require the product to be returned.

Your bank or payment provider may require additional time to display the funds.

14. Contact and Business Information

For questions about shipping methods, delivery status, tracking, or order fulfillment, please contact:

Brand Name: Zaqveth

Company Name: Guangzhou Tengyue Electronics Co., Ltd.

Email: service@zaqveth.com

Phone: +86 15989014466

Business Address:

Room 607, Building B, Dongrun E-commerce Base, No. 236 Shixin Road, Xintang Town, Zengcheng District, Guangzhou City, Guangdong Province, China.

When contacting us about an existing order, please include your order number and checkout email address.

Please do not send returned products to our business address unless our customer support team has specifically authorized it.