Return & Refund Policy

Last Updated: November 13, 2026

Thank you for shopping with Zaqveth.

We want customers to understand how returns, refunds, and order cancellations are handled. This policy describes the applicable return period, product condition requirements, return procedures, shipping responsibilities, and refund timelines.

Zaqveth is operated by Guangzhou Tengyue Electronics Co., Ltd.

1. Return Period

Customers may request a return for eligible products within 90 calendar days from the date the order is delivered.

To begin the process, please contact our customer support team within this period.

We will review your request and explain the available options.

Some products may have specific return restrictions. Where applicable, these restrictions will be communicated before purchase.

Nothing in this policy is intended to remove consumer rights that cannot legally be waived.

2. Product Eligibility and Condition

For returns based on personal preference or a change of mind, products should meet the following requirements:

• The product must be unused and undamaged.

• The item should remain in its original condition.

• Original packaging should be included where available.

• All supplied accessories and components should be returned where applicable.

• The original order number or valid proof of purchase must be provided.

Products showing damage caused by misuse, improper handling, or unauthorized modification may not qualify for preference-based returns.

These conditions do not restrict customers from reporting products that arrive defective, damaged, incorrect, incomplete, or materially different from the advertised description.

3. How to Submit a Return Request

To request a return, email service@zaqveth.com with the following information:

• Your order number.

• The email address used during checkout.

• The product you wish to return.

• An explanation of the reason for returning it.

• Relevant photographs or videos, if available.

Our customer support team will review your information and advise you of the available return options.

Please wait until you receive return authorization and instructions before sending an item back.

If you cannot provide photographs or videos, contact us to discuss alternative ways to review your request.

4. Return Address and Instructions

Once your return request has been approved, we will provide the designated return address and shipping instructions.

The return destination may differ from our registered business address.

Please do not send products to our business address unless our customer support team has specifically confirmed that it is an authorized return location.

We recommend keeping your return shipping receipt and tracking information until your request has been resolved.

5. Return Shipping Responsibilities

Preference-Based Returns

If you decide to return an otherwise eligible product because it is no longer needed or does not match your personal preference, you are responsible for the return shipping expense.

Original outbound shipping charges are generally non-refundable for these requests unless applicable law requires otherwise.

We do not charge a separate restocking fee.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, please contact us.

We will review the circumstances and provide an appropriate solution, which may include:

• A replacement.

• A refund.

• An authorized return arrangement.

For verified product-related issues, the resolution will be provided at no additional cost to the customer.

If a return is required, we will arrange a prepaid return method or cover the necessary return shipping expenses.

Please contact us before paying for return postage so we can confirm the appropriate arrangement.

For an approved full-order refund resulting from such an issue, any original shipping charge paid will also be refunded.

6. Missing Products or Components

If your package arrives without an item or an advertised component, please contact us with your order number and details of what is missing.

We will review the fulfillment and shipment records to determine whether the item was sent separately or omitted during packing.

If the missing item is confirmed, we will arrange an appropriate replacement or refund without additional charges.

You will not be asked to return an item that was never delivered.

7. Order Changes and Cancellations

If you wish to modify or cancel an order, please email service@zaqveth.com as early as possible.

Include your order number, checkout email address, and the details of your requested change.

We will check whether the order can still be stopped or updated before dispatch.

Once fulfillment preparation has progressed or the parcel has been dispatched, cancellation or modification may no longer be possible.

For cancellations successfully confirmed before dispatch:

• No cancellation fee will be charged.

• The full amount paid will be refunded.

• Any original shipping fee paid will be included.

• The refund will be sent to the original payment method within 5–10 business days after cancellation confirmation.

If the parcel has already been dispatched, you may submit an eligible return request after delivery.

8. Return Inspection and Refund Approval

After an authorized return reaches the designated return location, we will inspect the product and review whether it meets the applicable return conditions.

We will notify you once the review has been completed.

If a refund cannot be approved in full, we will explain the reason.

You may contact our customer support team if you believe additional information should be considered.

All approved refunds are issued to the original payment method used at checkout.

9. Refund Processing Time

The following processing periods apply:

• Approved returns: 5–10 business days after the returned product has been received and inspected.

• Refunds without a required return: 5–10 business days after refund approval.

• Pre-dispatch cancellations: 5–10 business days after cancellation confirmation.

Business days exclude weekends and applicable public holidays.

Please note that banks, card issuers, and payment providers may require additional time to display the refunded funds.

10. What to Do If Your Refund Has Not Arrived

If your refund has not appeared within the expected period, we recommend:

1. Checking the account or payment method used for the original transaction.

2. Contacting your bank or payment provider to ask whether the refund is still being processed.

3. Emailing service@zaqveth.com with your order number so our team can review the transaction status.

Please do not send passwords, verification codes, or complete payment card information when contacting us.

11. Applicable Consumer Rights

This policy does not exclude, restrict, or replace any consumer protection rights or remedies that cannot legally be excluded or restricted.

Where mandatory consumer protection laws grant additional rights, those rights remain applicable.

12. Customer Support and Company Information

For questions about returns, refunds, cancellations, or other purchase-related matters, please contact:

Brand Name: Zaqveth

Company Name: Guangzhou Tengyue Electronics Co., Ltd.

Email: service@zaqveth.com

Phone: +86 15989014466

Business Address:

Room 607, Building B, Dongrun E-commerce Base, No. 236 Shixin Road, Xintang Town, Zengcheng District, Guangzhou City, Guangdong Province, China.

Please provide your order number and checkout email address when contacting us about an existing purchase.

Our registered business address is not an authorized return destination unless our support team has expressly confirmed otherwise.