FAQ

Shipping and Delivery

Which Countries Do You Ship To?

Zaqveth currently provides shipping services to customers in the United States.

Available shipping methods and applicable charges are determined by your delivery address and will be displayed during checkout.

What Shipping Options Are Available?

We currently offer three delivery options:

Standard Shipping

  • Shipping Fee: $5.99 USD.

  • Estimated Delivery: 10–15 business days after dispatch.

Free Shipping

  • Qualification: Orders totaling $29.00 USD or more.

  • Shipping Fee: Free.

  • Estimated Delivery: 10–15 business days after dispatch.

Expedited Shipping

  • Shipping Fee: $20.00 USD.

  • Estimated Delivery: 1–2 business days after dispatch.

Expedited Shipping is an optional paid service. It is separate from the free standard shipping offer.

Please review the shipping method and final amount displayed at checkout before completing your purchase.

How Long Does Order Processing Take?

Most orders are processed within 1–3 business days after payment confirmation.

This period includes order verification, product preparation, packaging, and dispatch arrangements.

Please note that processing time is separate from the estimated delivery period.

Weekends and applicable public holidays are not counted as business days.

When Will I Receive My Tracking Number?

After your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Please allow some time for the carrier to register the first tracking scan.

If you have not received tracking details or your tracking status remains unchanged for an extended period, contact service@zaqveth.com.

What Should I Do If My Package Is Delayed or Missing?

If your package has not arrived within the estimated delivery period, please email service@zaqveth.com.

Include your order number and tracking information.

Our team will review the shipment records and contact the relevant carrier or fulfillment partner when necessary.

If a shipment is confirmed lost during transit, we will arrange an appropriate replacement or refund without additional cost.

What If Tracking Says Delivered but I Have Not Received My Package?

First, we recommend checking:

  • Your mailbox, front entrance, porch, or other delivery areas.

  • Your building's reception desk or parcel room.

  • Whether a household member or neighbor accepted the package.

  • Any delivery notice or photograph supplied by the carrier.

If the package is still missing, contact us with your order number and tracking details.

We will review the available delivery information and help investigate the situation.

Orders and Payments

Can I Change or Cancel My Order?

If you need to correct your delivery details or cancel an order, contact us as soon as possible.

Please provide your order number and checkout email address.

We will check whether the order can still be updated or stopped before dispatch.

Once fulfillment preparation has started or the parcel has been dispatched, changes or cancellations may no longer be possible.

If cancellation is confirmed before dispatch, the full amount paid, including any shipping charge, will be refunded to the original payment method within 5–10 business days after cancellation confirmation.

No cancellation fee will apply.

What Payment Methods Can I Use?

Available payment methods will be displayed during checkout.

Please review the payment options and final order total before submitting your purchase.

Returns and Refunds

What Is Your Return Period?

Eligible products may be returned within 90 calendar days from the delivery date, subject to our Return & Refund Policy.

Certain product-specific restrictions may apply and will be communicated where relevant.

Can I Return an Outdoor Product I No Longer Need?

For returns based on personal preference or a change of mind, eligible products should:

  • Be unused and undamaged.

  • Remain in their original condition.

  • Include the original packaging where available.

  • Include supplied accessories and components where applicable.

Products damaged through misuse or improper handling may not qualify for preference-based returns.

These conditions do not affect your right to report products that arrive damaged, defective, incorrect, incomplete, or materially different from their descriptions.

How Do I Request a Return?

Please email service@zaqveth.com with:

  • Your order number.

  • The email address used during checkout.

  • The product you wish to return.

  • The reason for your request.

  • Relevant photographs or videos, if available.

Our support team will review your request and explain the next steps.

Please wait for return authorization before sending any product back.

Where Should I Send My Return?

Once your request has been approved, we will provide the appropriate return address and shipping instructions.

Our registered business address is not automatically an authorized return destination.

Please do not send products to that address unless our customer support team has specifically confirmed it.

Who Pays for Return Shipping?

For returns based on personal preference or a change of mind, customers are responsible for return shipping expenses.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate resolution without additional cost.

Where a return is necessary because of such an issue, we will arrange or cover the required return shipping.

We do not charge a restocking fee.

How Long Do Refunds Take?

Approved refunds are sent to the original payment method within:

  • 5–10 business days after an approved returned item has been received and inspected.

  • 5–10 business days after approval when a return is not required.

  • 5–10 business days after confirmation of a successful pre-dispatch cancellation.

Your bank or payment provider may require additional time to display the refunded amount.

Are Original Shipping Charges Refundable?

For preference-based returns, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.

When a full-order refund is approved because of damaged, defective, incorrect, or materially misdescribed products, any original shipping fee paid will also be refunded.

Company and Contact Information

Who Operates Zaqveth?

The Zaqveth online store is operated by Guangzhou Tengyue Electronics Co., Ltd.

Email: service@zaqveth.com

Phone: +86 15989014466

Business Address:

Room 607, Building B, Dongrun E-commerce Base, No. 236 Shixin Road, Xintang Town, Zengcheng District, Guangzhou City, Guangdong Province, China.

For faster assistance, please include your order number and checkout email address when contacting us.