Contact Us
We're Here to Help
At Zaqveth, customer support is an important part of your shopping experience.
Whether you need product information, assistance choosing outdoor essentials, help with an existing order, or guidance regarding shipping and returns, our team is ready to assist.
Customer Support
Email: service@zaqveth.com
Phone: +86 15989014466
For questions concerning an existing purchase, please include your order number and the email address used at checkout.
If your inquiry involves a damaged, incorrect, or incomplete product, photographs or videos can help us understand the situation more clearly.
Business Information
Brand Name: Zaqveth
Company Name: Guangzhou Tengyue Electronics Co., Ltd.
Business Address:
Room 607, Building B, Dongrun E-commerce Base, No. 236 Shixin Road, Xintang Town, Zengcheng District, Guangzhou City, Guangdong Province, China.
Customer Support Email: service@zaqveth.com
Customer Support Phone: +86 15989014466
Zaqveth is operated by Guangzhou Tengyue Electronics Co., Ltd.
Shipping and Delivery Assistance
If your shipment is taking longer than expected, your tracking information has not been updated, or you believe your parcel may be missing, please contact us.
Include your order number and tracking reference if available.
We will review the available shipment information and assist with the appropriate next steps.
If your tracking page displays "Delivered" but you cannot locate your package, please contact us so we can review the circumstances.
Returns and Refunds
If you wish to return a product or report an issue with your purchase, email service@zaqveth.com before sending the item back.
Our team will review your request and provide the relevant return instructions.
Please wait for confirmation and an authorized return destination before shipping anything to us.
For complete information about return eligibility, shipping responsibilities, and refund procedures, please refer to our Return & Refund Policy.
Our Support Commitment
We aim to provide helpful assistance throughout your shopping journey, from product questions and order confirmation to delivery and after-sales support.
To help us handle your inquiry efficiently, please provide accurate order details whenever your message relates to an existing purchase.